Overview & Challenge

Objective:

Transform a cumbersome academic process—degree auditing and petition processing—into a streamlined, user-friendly digital workflow that minimises manual errors and accelerates administrative decision-making.

Challenge:

Academic staff and students grappled with a legacy system characterised by:

• Multiple redundant steps,
• Unclear submission statuses, and
• Slow approval cycles.

The goal was to create a digital solution that:

• Simplifies task management,
• Provides real-time updates, and
• Integrates smoothly with existing institutional system.

Research & Discovery

User Insights:

• Interviews & Surveys: Conducted 30+ in-depth sessions with registrars, academic advisors, and students.
• Key Pain Points: Ambiguous status updates, multiple approval stages, and manual errors in document handling.